Nowadays, it is very common to receive emails with virus-contaminated Word documents from various senders.

However, the striking common factor is that they disguise themselves as the senders of a customer or client,

and also use responses to ostensibly real emails:


All relevant information can be found in the appendix.

Customer email address

----Original Message-----

Dear Ms [customer name],

I still have not received any feedback from you with regard to project XY. I kindly ask that you get back to me with further information.

Kind regards,

Employee name

Company details


The emails do not come directly from the customer/client, but rather via various email servers from all over Europe.


Trojaner infestation emotet at Heise

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